FAQs

Learn About Bokksu Boutique

Bokksu Boutique is Bokksu's online store, offering a curated selection of authentic Japanese snacks, tea, kitchenware, home goods, gifts, and more.

Products are sourced directly from makers across Japan, allowing customers to shop for their favorite items anytime. Whether you're looking for snacks you've discovered through Bokksu or unique Japanese products, Bokksu Boutique offers a wide variety of items shipped directly from Japan—bringing authentic Japanese treats to you without the need to travel.

What products can I find on Bokksu Boutique?

Bokksu Boutique offers a curated selection of authentic Japanese products, including:

• Japanese snacks and candies
• Tea and beverages
• Kitchenware and tableware
• Home goods and lifestyle products
• Gift sets and seasonal collections

Product availability may change throughout the year, and some seasonal or limited-edition items may only be available for a limited time.

Bokksu Rewards lets you enjoy exclusive savings and perks while shopping with Bokksu!

Current Rewards & Benefits

• Earn 2% Cashback as Bokksu Cash on every eligible Bokksu Boutique order.
• Earn cashback on Bokksu Checkout+ by Onward when purchased with your order.
• Active Bokksu Snack Box subscribers receive 10% off all Bokksu Boutique orders.
• Refer a friend and you'll both receive $10 when they make their first qualifying purchase.

You can learn more about how Bokksu Rewards works, view your rewards, and find additional program details on our Rewards page:

https://bokksuboutique.com/pages/rewards

We're also working on expanding Bokksu Rewards with even more exciting benefits, so stay tuned for future updates!

If you have any questions about your rewards or store credit, please feel free to contact our Customer Support Team.

Corporate Gifting

Bokksu Boutique offers corporate gifting solutions for businesses looking to send Japanese snacks and gifts to employees, clients, or event attendees. Options may include bulk orders, customized gifting solutions, and support from our team.

Email Us: For personalized assistance with corporate or bulk gift orders, email us at [email protected] or reach out via our Contact Form.

Visit our Corporate Gifts Page: Check out our Gift Catalog or explore our offerings at: www.bokksu.com/pages/corporate-gifts

Collaborations & Partnerships

Bokksu welcomes inquiries about partnerships, collaborations, and other business opportunities.

If you’re interested in working with us, please submit your contact information, relevant details about your proposal, and social media handles for our Partnerships team to review.

You can also contact us directly at [email protected].

Wholesale & Bulk Orders

Bokksu is currently expanding our wholesale and bulk purchasing options.

In the meantime, businesses and customers interested in purchasing Bokksu products in bulk can browse and place orders through our official Faire storefront:

Faire: https://www.faire.com/direct/bokksu

Our Faire storefront includes our available wholesale catalog and purchasing options.

If you're looking to purchase larger quantities of Bokksu products, we recommend ordering through Faire while we continue to expand our wholesale program.

Dietary & Allergen Information

Each snack on Bokksu Boutique is unique, so we cannot guarantee that all products are gluten-free, halal, or meet other specific dietary needs.

We do carry a selection of vegetarian-friendly snacks and teas, which follow the Merriam-Webster definition of vegetarian: a diet not containing meat — consisting primarily of vegetables, fruits, grains, nuts, and sometimes eggs or dairy products.

Please be sure to check the nutritional and allergen information listed on each product page before purchasing to ensure it aligns with your dietary preferences.

Because our products are made by a variety of makers across Japan, ingredients and manufacturing processes may vary, and Bokksu Boutique cannot guarantee that products are free from cross-contact with allergens during manufacturing. If you have questions about a specific product, please contact our Customer Support Team before placing your order.

What info we provide

For every snack sold on Bokksu Boutique, we provide translations of the common allergens listed on the original packaging.

We highlight the 8 major allergens designated by the FDA: Milk, Eggs, Fish, Crustacean shellfish, Tree nuts, Peanuts, Wheat, and Soybeans.

In addition, we also indicate whether a product is vegetarian-friendly and if it contains alcohol as an ingredient.

You can find this information on each individual product page before purchasing. We recommend reviewing these details to ensure the snack aligns with your dietary needs or preferences.

Bokksu Boutique ships directly from Japan to many countries worldwide.

Orders are typically processed within 1–3 business days before shipment. Shipping costs are calculated at checkout based on your destination and the weight of your order.

Shipping Options

Standard Shipping (U.S. Only)

• Available for orders shipping to the United States
• First shipped by air from Japan, then delivered by USPS
• Estimated delivery time: 14–18 business days after shipping
• Includes tracking

Worldwide Express/Priority Shipping

• Available for all countries, including the U.S.
• Fast delivery in about 3–5 business days
• Includes tracking

Additional Notes

• Free shipping on eligible orders over $250 USD
• A $50 USD minimum order applies to all Boutique purchases

*Delivery times vary depending on your destination and the shipping method selected at checkout. Once your order ships, you'll receive a tracking email so you can follow its journey.

Once your order ships, you'll receive a shipping confirmation email with your tracking number.

Please note that tracking updates may take a few days to appear after your package has been handed to the carrier.

Common Tracking Statuses

Depending on your destination, you may see statuses such as:

• Arrival at Collection Point
• Retention
• In Transit

These are normal tracking updates and generally indicate that your shipment is continuing through the delivery process.

If your tracking hasn't updated for an extended period, or your package is marked as delivered but you haven't received it, please contact our Customer Support Team so we can help investigate.

International orders may be subject to customs inspections, import duties, taxes, or VAT depending on your country's regulations.

These fees are the responsibility of the recipient and are not included in your order total unless otherwise stated at checkout. Customs processing may also affect delivery times and is outside Bokksu's control.

We recommend contacting your local customs office with any questions about import fees or restrictions before placing your order.

Current U.S. Tariff Policy

Effective August 29, 2025, the United States ended the duty-free “de minimis” rule for low-value shipments. Previously, packages under USD 800 could enter duty-free. Now, all international shipments to the U.S. are subject to duties and taxes.

Your Boutique Orders

All U.S. orders will include customs duties calculated at checkout.

Collecting this fee in advance helps your shipments clear customs quickly and arrive without delays. Your order is delivered with duties prepaid under a Delivered Duty Paid (DDP) customs clearance arrangement.

Coverage

Bokksu Checkout+ is Bokksu's optional shipping protection service, powered by Onward, and is available at checkout.

If added to your order, Bokksu Checkout+ provides coverage for packages that are:

• Lost in transit
• Stolen after delivery
• Damaged during shipping

Depending on the claim, you may be eligible for a replacement or refund.

Replacement orders issued through Bokksu Checkout+ are also covered.

Bokksu Checkout+ also helps offset the carbon emissions associated with protected shipments.

Claims

If you purchased Bokksu Checkout+, you can submit a claim using the link in the confirmation email sent by Onward after placing your order or through the Onward claims portal.

Claims for packages that are lost in transit or stolen after delivery must be submitted within 90 days of the purchase date.

Claims are typically reviewed within one business day after all required information has been received.

Bokksu Boutique accepts major payment methods, including:

• Visa
• Mastercard
• American Express
• Discover
• JCB
• PayPal
• Google Pay
• Shop Pay

Orders are charged in U.S. dollars (USD) when your purchase is completed.

Bokksu Digital Gift Cards make it easy to share authentic Japanese products with friends and family.

Gift Cards can be redeemed during checkout and may be used toward eligible Bokksu Boutique purchases, including applicable shipping and taxes.

You can also combine a Gift Card with a valid discount code if your order qualifies.

If you've lost your Gift Card email or need assistance, please contact our Customer Support Team.

Each country has its own laws and regulations when it comes to processing shipments from other countries. If customs charges fees or taxes charges do occur, you are 100% responsible for the fees. Bokksu is not responsible for customs charges or taxes that your country may charge you upon delivery. Customs tax is charged by your local government and Bokksu does not have control if you are charged import taxes.

Please note: If you have paid VAT taxes to Bokksu and an additional VAT payment is also requested from customs, please reach out to our support team at [email protected] or via our Contact Us page so we can help look into that.

If something isn't right with your order, we're here to help.

Please contact us if:

• Your order arrived damaged
• An item is missing or incorrect
• Your package appears to be lost
• Your tracking hasn't updated for an extended period
• Your order was marked as delivered but you haven't received it

Providing your order number and photos (when applicable) will help us resolve your issue as quickly as possible.

Customer Support

Need help? You can contact our Customer Care team through any of the following methods:

• Contact Form: Submit a request through the Contact Form on Bokksuboutique.com.
• Email: Contact us at [email protected].
• Live Chat: Use the chat bubble on Bokksuboutique.com for immediate assistance. Our AI Assistant is available 24/7 and can answer most questions or connect you with our team if needed.
• SMS (U.S. only): Text us at (646) 450-2552.

Our Customer Care team is available Monday–Friday, 9:00 AM–6:00 PM ET. Most inquiries receive a response within a few hours, though some cases may take 24–48 hours to resolve.

If you don't receive a response, please check your junk or spam folder.

Support Forms

Customers can submit requests through Bokksu's support channels and should provide as much detail as possible to help expedite assistance.

• Contact Form
• Damage Order Form

Is shipping free for the Advent Calendar?

Yes! Shipping is free for US and the most countries.

Do U.S. orders include customs duties?

Yes. U.S. orders will include a 10% customs duty calculated and collected at checkout.
This fee is prepaid, so your order will be shipped under a Delivered Duty Paid (DDP) customs clearance arrangement. This helps your shipment clear customs without additional duties due upon delivery.

Will my Advent Calendar arrive by December 1?

To enjoy your Advent Calendar from Day 1, we recommend placing your order before the published holiday shipping cut-off date.

Holiday Shipping Deadline

• Advent Calendar only: November 2 

• Advent Calendar + other products: October 29

These dates are based on estimated carrier transit times and are intended to give your order the best chance of arriving by November 30.

While we do our best to ship every order on time, delivery by November 30 cannot be guaranteed due to customs processing, carrier delays, weather, or other unforeseen circumstances.
What happens if I order after the cut-off date?

Orders placed after the recommended deadline may still arrive before November 30, but we cannot guarantee delivery in time for the start of Advent.

Can I cancel my Advent Calendar order?

If your order has not yet been processed for shipment, please contact Customer Support as soon as possible. We’ll do our best to accommodate your request, but cancellation cannot be guaranteed.
Once your order has shipped, it cannot be canceled.

Can I return my Advent Calendar?

Because the Advent Calendar contains food products, we do not accept returns. If your order arrives damaged or there is an issue with your shipment, please contact Customer Support so we can help.

Can I send my order as a gift?

Yes! Simply enter your recipient’s shipping address during checkout.
We recommend placing gift orders in advance to allow enough time for processing and delivery during the holiday season.

Can I include a gift message?

During the Advent Calendar presale, you can add gift wrapping with a gift message card to your order. The gift message card includes a standard message.

Can I order the Advent Calendar with other products?

During the Advent Calendar presale period, Advent Calendars cannot be purchased together with other products in the same order.

The Advent Calendar is a pre-order item that ships later, while other products are available to ship sooner. Because they have different shipping timelines, we’re unable to combine them into one order.

If you’d like to purchase an Advent Calendar and other products, please:

• Place your Advent Calendar order separately.
• Place a separate order for any other products you’d like to purchase.

If you try to combine them in one order, you’ll be unable to check out. Once the Advent Calendar enters the regular sale period, you’ll be able to purchase it together with other products in the same order.

Can I change my shipping address?

If your order has not yet entered processing, we may be able to update your shipping address.
Please contact Customer Support as soon as possible. Once an order has been processed or shipped, we are unable to update the address.

Can I modify or cancel my order?

Because holiday orders are processed quickly, changes or cancellations may not be possible once your order enters fulfillment.
Please contact Customer Support immediately if you need assistance.

What is your holiday refund policy?

Refund eligibility follows our standard Refund Policy.
Because most holiday products contain food items, we generally do not accept returns. If your order arrives damaged or there is an issue with your shipment, our team will review your request and work with you to find an appropriate resolution.

Can I return holiday products?

Food products are not eligible for return.
If your order arrives damaged, incorrect, or has another issue, please contact Customer Support so we can assist you.

Advent Calendar shipping deadlines

To help your Advent Calendar arrive by November 30, we recommend placing your order by the applicable shipping cut-off date below.

• Advent Calendar only: November 2 

• Advent Calendar + other products: October 29
  
  

*Our presale period ended on October 21, and the recommended shipping cut-off dates listed above have now passed. If you're placing an order now, we recommend selecting Express Shipping at checkout to help get your Advent Calendar to you sooner.

Do you guarantee delivery by November 30?

Orders placed during the presale period by the applicable shipping cut-off dates are guaranteed to arrive by November 30.

During the regular sale period, delivery by November 30 cannot be guaranteed due to factors such as customs inspections, weather conditions, carrier delays, and increased holiday shipping volume. We recommend placing your order as early as possible to help ensure timely delivery.

Can I place a last-minute Advent Calendar order?

Yes! We’ll continue accepting orders while inventory lasts. However, orders placed after the recommended shipping deadlines may arrive after November 30.

Express Shipping is now available at checkout 

As a faster delivery option to help get your order to you sooner. If you're placing a last-minute order, we recommend choosing Express Shipping for the quickest available delivery.

When will my order ship?

Holiday orders may take slightly longer to process due to increased order volume.
Once your order ships, you’ll receive a shipping confirmation email with tracking information.

*Presale Advent Calendar will start shipping mid-October.

How do I track my order?

You’ll receive a tracking number by email once your order ships.
Tracking updates may pause while your package is in transit, clearing customs, or waiting to be scanned by the next carrier.
If your tracking hasn’t updated for several business days, please contact Customer Support.

Why is my order delayed?

Holiday shipping is one of the busiest times of the year.
Delays can occur due to:

• High carrier volume
• Customs processing
• Severe weather
• Local delivery disruptions

We appreciate your patience while your order is on its way.

My order arrived damaged.

We’re sorry your order didn’t arrive in perfect condition.
Please contact Customer Support and include:

• Photos of the shipping box
• Photos of the damaged product(s)
• The shipping label
• A brief description of the issue

Our team will review your request and determine the best resolution.

My order arrived after December 1 or Christmas.

We understand how disappointing this can be.
Although we publish recommended holiday shipping deadlines, delivery dates cannot be guaranteed due to circumstances outside of our control.
If your order is delayed, please contact Customer Support and we’ll be happy to check the status of your shipment and assist where we can.

My package says “Delivered,” but I can’t find it.

Please:

1. Check around your delivery location.
2. Ask household members or neighbors.
3. Contact your local carrier.

If you’re still unable to locate your package, please contact Customer Support.

My package is being held by customs.

International shipments may occasionally be delayed by customs inspections.
If additional information or payment is required, your local customs office or carrier will typically contact you directly.